Bob gets an angry call from Carol (Speak English like an Americans)

The book is a lesson about idioms. It presents a conversation between Carol and Bob, where Carol is upset because a customer found a blue hair in one of Bob's cookies. Carol is worried about the health department and refuses to buy any more cookies from Bob. Bob tries to downplay the situation, but Carol thinks it is very serious. The book then explains idioms like "as a matter of fact," "blow things out of proportion," "find out," "get a handle on," "get one's act together," "knock oneself out," "make a living," "one's heart goes out to (someone)," "rant and rave," "sweep (something) under the rug," "taken aback," and "throw the book at someone."

Asosiy mavzular

• Business Problems and Customer Complaints: The conversation highlights a business owner dealing with a customer complaint about a foreign object in their product (a blue hair in a cookie). It shows the potential consequences of such complaints, including loss of business and concerns about health department intervention.
• Idioms in English: The core of the lesson is the explanation and usage of various English idioms. Each idiom is defined, and examples are given to illustrate its meaning and proper context. The idioms include expressions such as "as a matter of fact", "blow things out of proportion", and "sweep something under the rug".
• Relationships: The conversation mentions Bob's son's girlfriend, Amber, who has blue hair. This adds a layer of interpersonal connection to the story and highlights how family relationships can sometimes intersect with business matters.